Accessibility is necessary, but dignity requires more. Use these questions to evaluate whether a product respects adult identity, resident agency, clinical boundaries, and the realities of a busy care environment.
Resident agency
A resident should understand what the technology does, what information it keeps, and how to stop, correct, or change the experience.
- Can a resident decline without losing basic access?
- Can they inspect and correct what the product remembers?
- Are consent and sharing controls understandable without staff interpretation?
Adult visual and verbal design
Large type and simple navigation should not become childish illustration, exaggerated praise, or patronizing language.
- Does the experience still feel appropriate for an accomplished adult?
- Are important actions readable and at least 44 pixels high?
- Can someone recover from a mistake without blame or confusion?
Care-team fit
A new dashboard is only useful if it makes the next decision clearer. Evaluate what work the product removes, what it adds, and what happens when nobody is watching it.
- Who owns each alert or request?
- What happens during staffing changes or downtime?
- Does the product surface concise insight or simply create more data?
Privacy and boundaries
Resident-facing AI should not become ambient surveillance or a substitute for clinical judgment, emergency response, or human relationship.
- Is recording disclosed and actively consented to?
- Can staff see summaries without routine transcript surveillance?
- Are real and synthetic environments fully separated?